Privacy Policy
At Stellarnode, located at Louis Paul Boonstraat 21, 8480 Ichtegem, Belgium, we take the protection of your personal data seriously. This privacy policy explains how we collect, use, store, and protect your data when you use our services or website (stellarnode.be).
Who is responsible for your data?
Stellarnode VOF is responsible for processing your personal data. Our company is registered in Belgium and operates under the applicable privacy laws, including the General Data Protection Regulation (GDPR).
- Email: info@stellarnode.be
- Address: Louis Paul Boonstraat 21, 8480 Ichtegem, Belgium
- Phone: +32 0451 05 93 39
- VAT: BE1007 180 494
What data do we collect?
We may collect and process the following data about you:
- Identification data: Name, email address, phone number
- Account data: Username, passwords (encrypted)
- Financial data: Billing address, payment details (via third parties such as Stripe)
- Technical data: IP address, browser type, cookies, and tracking technologies
- Communication data: Information you provide to us through contact forms, emails, or live chat
How do we use your data?
We process your data for the following purposes:
- To provide our services: Account registration, hosting and design services, invoicing, and payments
- Customer support: Responding to questions or complaints
- Marketing: Sending promotional emails (with your consent)
- Improving our services: Analyzing website usage and customer behavior (anonymized where possible)
With whom do we share your data?
We only share your data with third parties when necessary to provide our services or comply with legal obligations. This may include:
- Payment providers: Stripe or other payment processors
- Analytics tools: Google Analytics for website traffic analysis
- Communication tools: Tawk.to for live chat functionality
These third parties are obligated to keep your data secure and only use it for the agreed purposes.
How do we protect your data?
We take the following measures to protect your data:
- Encryption: Data transmission is secured via SSL connections
- Access control: Only authorized personnel have access to personal data
- Backups: Regular backups are made to prevent data loss
How long do we keep your data?
We retain your data only as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
- Account data: Up to 3 years after account termination
- Invoice data: At least 7 years (as required by tax law)
Your rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of the data we hold about you
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request the deletion of your data
- Right to restrict processing: Limit the use of your data
- Right to data portability: Receive your data in a structured, electronic format
- Right to object: Object to the use of your data for marketing purposes
Contact us via info@stellarnode.be to exercise your rights. We will respond within 30 days of your request.
Cookies and tracking
We use cookies to enhance your experience on our website. See our cookie policy for more information on the types of cookies we use and how to manage them.
Changes to this policy
We reserve the right to modify this privacy policy. Please check this page regularly for updates.
Last updated on: January 24, 2025
Contact
If you have questions or complaints about this privacy policy or how we handle your data, please contact us:
- Email: info@stellarnode.be
- Address: Louis Paul Boonstraat 21, 8480 Ichtegem, Belgium
- Phone: +32 0451 05 93 39
- VAT: BE1007 180 494
You also have the right to file a complaint with the Belgian Data Protection Authority:
